This agreement contains the terms and conditions by which Journey Fair, 2029 Verdugo Boulevard Montrose, CA 91020 US in consideration for a participant’s payment agrees to act as intermediary between participant(s) and U.S. based tour operators to provide these travel tours. Read this agreement carefully. Payment to Journey Fair constitutes acceptance of these terms and conditions.
Journey Fair is acting as an intermediary and agent for suppliers in selling services, or in accepting reservations or bookings for services which are not directly supplied by this travel agency (such as air carriage, hotel accommodations, ground transportation, meals, tours, cruises, etc.)
This agency, therefore, shall not be responsible for any personal injuries, death, property damage, accident, disruption of travel, change of itinerary, irregularity, loss or delay, to you or your travel companions or group members, resulting from:
Journey Fair accepts payment by American Express, Visa, MasterCard, or Discover. Additional documentation may be required to verify the legal cardholder identity. Your IP address is also recorded for verification purposes. Journey Fair does not accept personal checks, cashier checks or money orders. Note that payments are sent directly to the supplier of the customer’s booking, and the supplier processes all payments and posts all potential future refunds. AIO does not hold any payments from customers. Suppliers may also retain client payments and then use their own corporate cards to pay vendors, such as airlines and resorts.
A vacation reservation is considered to be a Third Party Reservation when a person who is not a listed passenger on the booking is using a credit card to pay for someone else’s vacation. Examples include, but are not limited to, a parent paying for their son or daughter’s honeymoon or an employer buying a trip to reward an employee and spouse.
In these situations, after the review of a reservation, AIO may deem it necessary for a Third Party Credit Card Form to be submitted by a specified deadline. The credit card will be charged immediately when the reservation is made, but the Third Party Credit Card form may be required as additional proof of authorization. In addition to the signed Third Party Credit Card form, we require a photocopy of the cardholder’s drivers license and a copy of the front and back of the credit card used to make the booking. This form will be sent to you via DocuSign if it is required.
Failure to submit this form and required information within the specified time period will result in your booking being cancelled. In the event of cancellation due to the failure to submit the form and documentation, a refund will then be issued for the full amount paid at the time of cancellation minus any applicable cancellation fees.
Prices are in USD and are subject to increase prior to the time you make the required minimum deposit of your trip. Prices of the exact components of your package (including but not limited to hotel, air, transfers, extras, & excursions) are not subject to increase after this amount has been paid, except for charges resulting from increased government-imposed taxes or fees. Should any component of your package change for any reason (including but not limited to flight cancellations imposed by the airline, booking revisions requested by Participant, etc.) the total package price will be subject to change.
Please Note: When making a reservation with children, per person pricing is a computed average of the total package price and does not reflect the true per person rate for both adults and children. Adult rates may vary from children rates since some hoteliers provide lower rates for children. In the event of cancellation, the true per person rates will be applied to a refund versus the computed average of the total package price. Cancellation fees will be applied at the true per person rates.
Trip cancellation, health, accident and luggage insurance is available and strongly recommended. Travel protection must be purchased at the time of deposit.
Revisions or changes made to a reservation are subject to a $50 fee plus any change in package price as well as any fees charged by Operator or other suppliers (hotel, airline, etc.). Fees vary based on the tour operator and supplier policy. Fees are charged when any trip component (including, but not limited to, traveler name, hotel, airfare, travel dates, or room category) has been changed after deposit has been received.
Revision requests can only be processed after receiving authorization from the cardholder(s) on the reservation.
Cancellation penalties vary depending on Operator, travel dates, and the components of the package. During select holidays and peak travel periods, (including, but not limited to: Christmas/New Year’s, winter school break, Easter, etc.) cancellation penalties may be higher and subject to the supplier fees. Please note: airfare is typically 100% non-refundable unless covered by trip cancellation insurance.
Cancellation requests can only be processed after receiving authorization from the cardholder(s) on the reservation.
Journey Fair and/or Operators may cancel a booking at any time should they deem it necessary due to suspicion of fraudulent activity or other reasons.
All requests for refunds after travel must be made within 7 days after completion of the tour. All appropriate receipts and documentation must accompany the refund request. No refund will be made for features the Participant opts not to use.
Refund requests may be issued either in the form of a future travel credit or in the original form of payment depending on supplier terms. Refunds made will never exceed the amount originally paid on each form of payment. Cashback Refunds must always be issued to the original form of payment. A check may be issued via mail by the supplier only if the refund attempt is rejected by the cardholder’s bank or card company.
Select room categories and vacation packages are 100% non-refundable and are identified as such in the display at time of booking. Travel Protection is not available for non-refundable packages. Any changes or cancellations of these bookings will result in full penalty and no refund will be issued to the cardholder.
Future travel credit is issued by the supplier, so it must be applied toward a new booking with the same supplier as the original reservation. At time of travel credit issuance, customers will be given instructions on how to redeem the credit with an agent (credit cannot be applied to a booking made online). Travel credit cannot be used toward cruises. Air credit must typically be used in conjunction with a resort stay to one of the destinations on the Journey Fair website (and offered by the specific supplier the original tickets were booked through). Some exceptions might be made for air-only to domestic destinations in lieu of a resort package (dependent on supplier terms and type of airfare).
Although many resorts sold by Journey Fair include an all-inclusive meal plan (all meals and drinks are included in package cost), hotels that include other meal plans are also offered and are identified as such in the display at time of booking. Examples include, but are not limited to: “No Meals or Drinks Included,” “Breakfast Included,” etc. Participant’s failure to acknowledge and verify the intended meal plan is not a covered reason under the standard cancellation policy and will not be rewarded special consideration for cancellation, refunds, or complimentary upgrades to an alternate meal plan.
With the exception of U.S. territories, all destinations require U.S. citizens to have a valid passport. Further passport information can be found at travel.state.gov.
Travel to some destinations (including, but not limited to, Costa Rica and Mexico) requires a passport that is valid for at least 6 months after scheduled travel dates.
It is the responsibility of each traveler to possess and present proper documentation for International travel. Visa and passport requirements may change without notice. Travelers must visit travel.state.gov or contact the appropriate consulate prior to departure to verify current travel requirements.
U.S. citizens traveling to the U.S. Virgin Islands require a valid state-issued photo i.d., as well as proof of U.S. citizenship.
If you are a citizen of another country there may be additional requirements. Check with the nearest consulate of the destination you are traveling to and find out entry requirements for non-United States citizens.
Participant’s failure to enter valid legal names during the reservation process will result in change fees unless changes are made within 24 hours of booking.
Participant(s) are subject to the ticket terms and tariffs of the airlines, which, when issued, shall be the sole contract between the airline and the Participant.
The Transportation Security Administration (TSA) may impose further requirements. To view all requirements by the TSA, please visit http://www.tsa.gov.
For customers who reside in Canada, please consult entry requirements and advisories at https://travel.gc.ca/travelling/advisories.
Journey Fair will add any special request desired (bedding, view, etc.), although these requests are not guaranteed. At some properties, there may be an additional charge for certain requests. These charges are payable to the property.
Any physical disability requiring special attention, treatment, or facilities must be communicated to Journey Fair when the booking is made. Please contact us for assistance.